Teletech Cebu Hiring - IT Communications Specialist

CEBU - IT Communications Specialist
(Central Visayas - Cebu)
Responsibilities:


    * Answers incoming calls and emails promptly and in accordance with established call/email -handling procedures
    * Provides concise, quality customer service in a professional and courteous manner for client projects
    * Performs related work as required and works on special projects, as requested
    * Interacts with fellow team members to enhance project performance
    * Works on special projects and assumes additional responsibilities as assigned.


Requirements:


    * At least 2 years of complete  college education
    * Preference for Customer Support agents with at least one (1) year of call center experience
    * Prefer Customer Support agents with previous technical support experience (for Customer Support agents on technical support queues)
    * Ability to communicate orally and in writing in English                                                                                               
    * Ability to understand language nuances, intonation, accent and inference in spoken nad written word in language of support
    * Ability to multi-task, in a fast paced and vibrant work environment                                                                                Understanding and interest in digital media technologies and consumer electronics (for Customer Support agents on technical support queues)
    * Navigational and troubleshooting proficiency (e.g., control panel, user security systems) on Windows 2000, Windows XP, Windows Vista and Windows 7. (for Customer Support agents on technical support queues)
    * At least 10% of Customer Support agents shall have Mac OS (OS 10.x) experience. (for Customer Support agents on technical support queues)
    * Excellent logical thinking and troubleshooting capability
    * Ability to confidently present products and service sales offers to customers upon problem resolution
    * Strong customer service orientation with an ability to handle customer problems in a professional and courteous manner.
    * Be able to accurately type with adequate proficiency to perform the Support Services.
    * Ability to follow detailed instructions.
    * Ability to interact professionally with individuals from various backgrounds.
    * Ability to exercise independent judgment within defined criteria.


TeleTech Customer Care Management Phils., Inc.     
Website: http://www.teletech.com
Company Address: Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634
Industry: Call Center / IT-Enabled Services / BPO