Direct Technical Specialist
PHP 35000 (Max)
(National Capital Reg - Taguig)
Responsibilities:
* Provide technical pre-sales assistance to Clients/Direct Account Manager in the sales process
* Research high-level solutions for the customer, preparation of network diagrams, technical discussions
* Discuss, plan and track upgrade and migration projects with clients
* Assist in preparation of EIKON migrations
* Promote value added services and premium support services
* Service management and escalations
* Change management and capacity planning
* Explain statement of and promote customer self help
* Advise and manage pilots and proofs of concept
* Monthly service reviews with account team for teamed accounts
* Voice of the customer to Internal groups.
* The Direct Technical Specialist (DTS) plays a key role within the Implementation Management Group (IMG) assisting the Direct channel to ensure that the technical specifications & premium services are clearly defined, documented and proposed in the pre-sales and migration process. The role interacts with the Direct Account Manager and clients to facilitate a smooth presales or migration process and sign-off for complex projects. DTS will be the technical service escalation contact point for direct account management.
* This role will report to IMG (DTS) team leader.
Requirements:
* Proven track record of delivering results across multi-functional teams
* Strong presentation, communication and influencing skills
* Strong problem solving skills, work prioritization, escalation skills
* Proficient knowledge of Operating systems, Networks, TCP/IP and firewall technology
* Maintain awareness of technology standards and trends in financial markets
* Proficient in English and designated languages of team/area supported
* Proven experience in technical customer support or project management
* Experience installing / supporting software products
* Proven experience with service escalation management client sites
* At least 1 or 2 years experienced
* 3 Full-Time positions available.
HRSolutions Global Inc.
Room 809 8th Flr. V. Madrigal Building, Ayala Avenue Makati City -.
Website: http://www.hrswi.com
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