Direct Technical Specialist

Direct Technical Specialist
PHP 35000 (Max)
(National Capital Reg - Taguig)

Responsibilities:

    * Provide technical pre-sales assistance to Clients/Direct Account Manager in the sales process
    * Research high-level solutions for the customer, preparation of network diagrams, technical discussions
    * Discuss, plan and track upgrade and migration projects with clients
    * Assist in preparation of EIKON migrations
    * Promote value added services and premium support services
    * Service management and escalations
    * Change management and capacity planning
    * Explain statement of and promote customer self help
    * Advise and manage pilots and proofs of concept
    * Monthly service reviews with account team for teamed accounts
    * Voice of the customer to Internal groups.
    * The Direct Technical Specialist (DTS) plays a key role within the Implementation Management Group (IMG) assisting the Direct channel to ensure that the technical specifications & premium services are clearly defined, documented and proposed in the pre-sales and migration process. The role interacts with the Direct Account Manager and clients to facilitate a smooth presales or migration process and sign-off for complex projects. DTS will be the technical service escalation contact point for direct account management.
    * This role will report to IMG (DTS) team leader.

Requirements:

    * Proven track record of delivering results across multi-functional teams
    * Strong presentation, communication and influencing skills
    * Strong problem solving skills, work prioritization, escalation skills
    * Proficient knowledge of Operating systems, Networks, TCP/IP and firewall technology
    * Maintain awareness of technology standards and trends in financial markets
    * Proficient in English and designated languages of team/area supported
    * Proven experience in technical customer support or project management
    * Experience installing / supporting software products
    * Proven experience with service escalation management client sites
    * At least 1 or 2 years experienced
    * 3 Full-Time positions available.



HRSolutions Global Inc.
Room 809 8th Flr. V. Madrigal Building, Ayala Avenue Makati City -.
Website: http://www.hrswi.com