Convergys Hiring Technical Support Experts in Quezon City

Convergys Corporation (NYSE: CVG) is a global leader in relationship management providing customer care, human resources, and billing services. We help our clients make smarter decisions about how to add value from their customer and employee relationships. We offer a "high-tech, human-touch" approach that combines skilled customer service representatives with advanced customer and information management technologies. This approach has made us a global leader for 25 years. Headquartered in Cincinnati, Ohio, Convergys employs nearly 75,000 employees who serve clients in over 70 countries, speaking more than 35 languages, from 79 sites across the globe. We have been named a Fortune Most Admired company for seven consecutive years, and more than half of the top 50 Fortune 500 companies are Convergys clients.

Here in the Philippines, from a single contact center in Manila, which opened in 2003, Convergys now has fourteen contact center facilities in the Philippines, nine located throughout Metro Manila, one in Laguna, three in Cebu City, and one in Bacolod City. We employed approximately 15,000 Filipinos since we started operations and we are continuously looking for more talented people to join our growing family as we expand our business.

NOW HIRING! Technical Support Experts - Quezon City (O121)
(Quezon City)
Responsibilities:

A Technical Support Expert from our ELITE TECHNOLIOGIST TEAM connects with customers via inbound calls, outbound calls or the internet to provide technical assistance concerning the set-up of home networks & Internet access.


Requirements:

We are looking for candidates with:

* At least completed 2 years of college preferably a Computer related course
* With at least 6 months call center experience in Technical Support
* Familiar with Internet Protocol Television (IPTV)
* Proficient in Consumer Voice over Internet Protocol (cVOIP)
* Knowleadgeable in High-Speed Internet Access (HSIA)
* Excellent communication skills in English
* An ability to handle irate customer situations effectively and empathize with customer with a courteous voice tone
* An ability to deliver information at customer's knowledge level in an understandable manner
* An ability to apply a logical problem solving approach to resolving customer problems and inquiries
* Strong interpersonal skills and ability to think independently and follow through effectively
* Dependability, keen on details and has strong customer service orientation

Applicants should be Filipino citizens or hold relevant residence status.
Applicants must be willing to work in QUEZON CITY.
Fresh graduates/Entry level applicants are encouraged to apply.


Visit our Recruitment Office located at: LG/F Diliman Commercial Center, #46 Commonwealth Avenue, Diliman, Quezon City (beside St. Peter's Parish)