Project Manager for Migrations & Capacity Management
(National Capital Reg - Quezon City)
Responsibilities:
Manage the migrations of business from the host country
* By completing the tasks within project plan
* By providing feedback to outward migrations manager at host country
* By ensuring that migration is properly resourced
* By ensuring that migration is cleared of any compliance issues
* By tracking issues and ensuring that they are escalated and resolved on time
* By monitoring project risks and putting contingency plans to avoid delay in the migrations
* By ensuring all project documents are delivered on time and are up to date
* By monitoring project milestones
Put in place the Training and Implementation teams for migration
* By ensuring that Training Plan sent to the GSC is updated
* By working with Training Counterparts to ensure that migration is allocated with qualified trainers and ensure GSC
* trainer will be master certified
* By ensuring that TIM is staffed properly and sent to the business on time
* By providing feedback to host country on TIM performance.
Ensure productivity targets are reached for signoff by operations
* By providing Operations with the necessary information to negotiate for the learning curves
* By monitoring, tracking and analyzing performance metrices
Maximise desk utilisation and centre capacity
* By achieving 175% utilization of desks
Ensure all systems are properly implemented and tested in time for migration date
* By ensuring that systems and telephony are set-up on time
* By ensuring that systems and telephony both in production and training have been tested and that UAT have been completed
Put in place recruitment strategy
* By working with HR and Planning group in designing recruitment strategy that is in accordance with the recruitment capacity and project resources
* By monitoring recruitment for the process to ensure targets are met
Collate, maintain and provide accurate MI within agreed timescales
* By providing management feedback
* By submitting all reports on time
Implement the Group compliance policy locally
* Assists in the implementation of the Group compliance policy locally by containing compliance risk in liaison with the Global Compliance Officer or Local Compliance Officer ensuring adequate compliance resources and training, fostering a compliance culture and optimising relations with regulators.
* Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
* Awareness of Operational Risk associated with the role, in compliance to SOX (Sarbanes-Oxley Requirements) for Group Service Centers (GSCs).
Requirements:
* Candidate must possess at least a Bachelor's/College Degree , any field.
* At least 6 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Quezon City.
* Preferably Assistant Manager / Managers.
* Rich planning and organizing experience within current role
* Have led, motivated and developed a team in a supervisory capacity for at least one year
* Good at prioritizing issues based on business risks
* Can coordinate with multiple departments and individuals on different issues simultaneously
* Good communication skills are essential as the jobholder is expected to proactively manage the relationship with
* HDPP’s internal customers around the HSBC Group. This includes the ability to negotiate timescales and deliverables
* Knowledgeable in MS Office Applications specifically Microsoft Project
* Holds valid passport and is willing to travel at short notice
* Knowledge of personal banking – particularly credit cards – is desirable but not essential.
* Full-Time positions available.
HSBC Electronic Data Processing (Philippines) Inc.
Website: http://www.hsbc.com
Company Address: 2/F 5150 North Bridgeway, Northgate Cyberzone Filinvest Corporate City, Alabang Muntinlupa City -
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Foreign Based Company
Showing posts with label Jobs. Show all posts
Showing posts with label Jobs. Show all posts
Tuesday, July 20, 2010
Wednesday, July 7, 2010
Recruitment Specialist in Pasig City
Omega Direct Response Asia Inc.
Established in 1997, Omega Direct Response (Omega) is a global provider of outsourced call center services. We specialize in inbound, outbound and multilingual customer contact at every stage of the customer lifecycle. Omega is one of the pioneers of near and offshore contact center services. Omega's delivery centers in Canada, Manila and Mexico provide state of the art, customized solutions.
Recruitment Specialist
(National Capital Reg)
Responsibilities:
* Provide support in all aspects of recruitment e.g. scheduling, interviewing, test administration, database management and the Background Check/Pre-employment requirement process
* Provide assistance to the walk-in recruiting process and off-site recruiting activities.
* Must have the ability to manage multiple tasks simultaneously.
* Proficient with various software applications such as Microsoft Word and Excel.
* Demonstrates ability to communicate effectively and professionally with internal and external associates.
* Ability to organize and maintain confidential files.
* Ability to follow through on work assignments with limited supervision.
* Inputs necessary information into the applicant/resume tracking database in an accurate and timely manner.
* Knowledge of general office practice and business etiquette.
* Provide general support for the HR department including copying, faxing, typing and supply maintenance.
Requirements:
* Should have at least 1 year experience in this field.
* Candidate must possess at least a Bachelor's/College Degree in Business Studies/Administration/Management, Human Resource Management, Psychology or equivalent.
* Required language(s): English, Filipino and has excellent oral and written communication skills.
* Contract positions available.
* Applicants should be Filipino citizens or hold relevant residence status.
HR - Omega Direct Response Asia, Inc.
E-mail your resume: hr@omegadirect.com
Or visit us at 3rd Floor Silver City Mall, Frontera Dr. corner
Doña Julia Vargas Ave., Frontera Verde, Pasig City
www.omegadirect.com
Established in 1997, Omega Direct Response (Omega) is a global provider of outsourced call center services. We specialize in inbound, outbound and multilingual customer contact at every stage of the customer lifecycle. Omega is one of the pioneers of near and offshore contact center services. Omega's delivery centers in Canada, Manila and Mexico provide state of the art, customized solutions.
Recruitment Specialist
(National Capital Reg)
Responsibilities:
* Provide support in all aspects of recruitment e.g. scheduling, interviewing, test administration, database management and the Background Check/Pre-employment requirement process
* Provide assistance to the walk-in recruiting process and off-site recruiting activities.
* Must have the ability to manage multiple tasks simultaneously.
* Proficient with various software applications such as Microsoft Word and Excel.
* Demonstrates ability to communicate effectively and professionally with internal and external associates.
* Ability to organize and maintain confidential files.
* Ability to follow through on work assignments with limited supervision.
* Inputs necessary information into the applicant/resume tracking database in an accurate and timely manner.
* Knowledge of general office practice and business etiquette.
* Provide general support for the HR department including copying, faxing, typing and supply maintenance.
Requirements:
* Should have at least 1 year experience in this field.
* Candidate must possess at least a Bachelor's/College Degree in Business Studies/Administration/Management, Human Resource Management, Psychology or equivalent.
* Required language(s): English, Filipino and has excellent oral and written communication skills.
* Contract positions available.
* Applicants should be Filipino citizens or hold relevant residence status.
HR - Omega Direct Response Asia, Inc.
E-mail your resume: hr@omegadirect.com
Or visit us at 3rd Floor Silver City Mall, Frontera Dr. corner
Doña Julia Vargas Ave., Frontera Verde, Pasig City
www.omegadirect.com
Friday, July 2, 2010
Jobs for Accounting Students
HDI RESOURCE INC.
HDI Group is a multinational organization represented in the USA, Indonesia, Singapore, Malaysia, Hongkong and the Philippines. Our diversified businesses include network marketing, wholesale and distribution, advertising and media ownership, finance and stock brokerage, property holdings, human resources and information technology.
In the Philippines, we have been in the business for more than 20 years. We are currently looking for a
Internship for Accounting Students
(National Capital Reg - Quezon City)
Requirements:
* Candidate must be currently pursuing a Bachelor's/College Degree in Finance/Accountancy/Banking or equivalent.
* Required language(s): Filipino, English
* 2 Internship position(s) for duration of 3 month(s).
you may visit our website www.hdi.com.
HDI RESOURCE INC.
Company Address: 4th Floor Francisco Gold Condominium I, 784 EDSA Quezon City -
Industry: Accounting / Audit / Tax Services
Type of Company: Private Limited Company, Local Based Company
HDI Group is a multinational organization represented in the USA, Indonesia, Singapore, Malaysia, Hongkong and the Philippines. Our diversified businesses include network marketing, wholesale and distribution, advertising and media ownership, finance and stock brokerage, property holdings, human resources and information technology.
In the Philippines, we have been in the business for more than 20 years. We are currently looking for a
Internship for Accounting Students
(National Capital Reg - Quezon City)
Requirements:
* Candidate must be currently pursuing a Bachelor's/College Degree in Finance/Accountancy/Banking or equivalent.
* Required language(s): Filipino, English
* 2 Internship position(s) for duration of 3 month(s).
you may visit our website www.hdi.com.
HDI RESOURCE INC.
Company Address: 4th Floor Francisco Gold Condominium I, 784 EDSA Quezon City -
Industry: Accounting / Audit / Tax Services
Type of Company: Private Limited Company, Local Based Company
Thursday, July 1, 2010
Sykes Asia Hiring Data Encoders
SYKES Asia, the Asia Pacific arm of Sykes Enterprises Incorporated, is the officially recognized pioneer in the Philippines call center industry. Operations began in 1997 by offering only technical support to a single client with a workforce of 17 employees.
Today, SYKES has grown into a distinguished leader in the industry. The company provides contact center, customer service, technical support and back office processing services to Fortune 1000 clients around the globe from 13 sites in the Philippines, including provincial sites located in Cebu and Cabanatuan, and backed by more than 17,000 highly-capable and dedicated employees.
DATA ENCODERS
(Central Luzon - Cabanatuan City)
* Must be at least 18 years old
* College level
* Able to achieve at least 9000 keystrokes per hour
* Attentive to details
Due to the urgency of the requirement, applicants are requested to apply at:
4/F Megacenter the Mall, Gen. Tinio St., Cabanatuan City
Recruitment hours: 10am to 6pm, Mondays to Fridays
Please bring an updated resume and a valid ID
You can also email your resumes to:
manilasourcingteam@sykes.com
Today, SYKES has grown into a distinguished leader in the industry. The company provides contact center, customer service, technical support and back office processing services to Fortune 1000 clients around the globe from 13 sites in the Philippines, including provincial sites located in Cebu and Cabanatuan, and backed by more than 17,000 highly-capable and dedicated employees.
DATA ENCODERS
(Central Luzon - Cabanatuan City)
* Must be at least 18 years old
* College level
* Able to achieve at least 9000 keystrokes per hour
* Attentive to details
Due to the urgency of the requirement, applicants are requested to apply at:
4/F Megacenter the Mall, Gen. Tinio St., Cabanatuan City
Recruitment hours: 10am to 6pm, Mondays to Fridays
Please bring an updated resume and a valid ID
You can also email your resumes to:
manilasourcingteam@sykes.com
Jobs in Makati - Encoder
Encoder
(National Capital Reg)
Requirements:
* Candidate must possess at least a Bachelor's/College Degree , Secretarial, Business Studies/Administration/Management or equivalent.
* Status: Single
* Excellent in MS Office Excel / Word
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.
Kaizen E&M Corporation
Company Address: Unit 501 Midland Mansion 839 Pasay Rd. Legaspi Vill. Makati City -
Industry: Accounting / Audit / Tax Services
Type of Company: Private Limited Company, Local Based Company
(National Capital Reg)
Requirements:
* Candidate must possess at least a Bachelor's/College Degree , Secretarial, Business Studies/Administration/Management or equivalent.
* Status: Single
* Excellent in MS Office Excel / Word
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.
Kaizen E&M Corporation
Company Address: Unit 501 Midland Mansion 839 Pasay Rd. Legaspi Vill. Makati City -
Industry: Accounting / Audit / Tax Services
Type of Company: Private Limited Company, Local Based Company
Wednesday, June 30, 2010
Convergys Hiring Technical Support Experts in Quezon City
Convergys Corporation (NYSE: CVG) is a global leader in relationship management providing customer care, human resources, and billing services. We help our clients make smarter decisions about how to add value from their customer and employee relationships. We offer a "high-tech, human-touch" approach that combines skilled customer service representatives with advanced customer and information management technologies. This approach has made us a global leader for 25 years. Headquartered in Cincinnati, Ohio, Convergys employs nearly 75,000 employees who serve clients in over 70 countries, speaking more than 35 languages, from 79 sites across the globe. We have been named a Fortune Most Admired company for seven consecutive years, and more than half of the top 50 Fortune 500 companies are Convergys clients.
Here in the Philippines, from a single contact center in Manila, which opened in 2003, Convergys now has fourteen contact center facilities in the Philippines, nine located throughout Metro Manila, one in Laguna, three in Cebu City, and one in Bacolod City. We employed approximately 15,000 Filipinos since we started operations and we are continuously looking for more talented people to join our growing family as we expand our business.
NOW HIRING! Technical Support Experts - Quezon City (O121)
(Quezon City)
Responsibilities:
A Technical Support Expert from our ELITE TECHNOLIOGIST TEAM connects with customers via inbound calls, outbound calls or the internet to provide technical assistance concerning the set-up of home networks & Internet access.
Requirements:
We are looking for candidates with:
* At least completed 2 years of college preferably a Computer related course
* With at least 6 months call center experience in Technical Support
* Familiar with Internet Protocol Television (IPTV)
* Proficient in Consumer Voice over Internet Protocol (cVOIP)
* Knowleadgeable in High-Speed Internet Access (HSIA)
* Excellent communication skills in English
* An ability to handle irate customer situations effectively and empathize with customer with a courteous voice tone
* An ability to deliver information at customer's knowledge level in an understandable manner
* An ability to apply a logical problem solving approach to resolving customer problems and inquiries
* Strong interpersonal skills and ability to think independently and follow through effectively
* Dependability, keen on details and has strong customer service orientation
Applicants should be Filipino citizens or hold relevant residence status.
Applicants must be willing to work in QUEZON CITY.
Fresh graduates/Entry level applicants are encouraged to apply.
Visit our Recruitment Office located at: LG/F Diliman Commercial Center, #46 Commonwealth Avenue, Diliman, Quezon City (beside St. Peter's Parish)
Here in the Philippines, from a single contact center in Manila, which opened in 2003, Convergys now has fourteen contact center facilities in the Philippines, nine located throughout Metro Manila, one in Laguna, three in Cebu City, and one in Bacolod City. We employed approximately 15,000 Filipinos since we started operations and we are continuously looking for more talented people to join our growing family as we expand our business.
NOW HIRING! Technical Support Experts - Quezon City (O121)
(Quezon City)
Responsibilities:
A Technical Support Expert from our ELITE TECHNOLIOGIST TEAM connects with customers via inbound calls, outbound calls or the internet to provide technical assistance concerning the set-up of home networks & Internet access.
Requirements:
We are looking for candidates with:
* At least completed 2 years of college preferably a Computer related course
* With at least 6 months call center experience in Technical Support
* Familiar with Internet Protocol Television (IPTV)
* Proficient in Consumer Voice over Internet Protocol (cVOIP)
* Knowleadgeable in High-Speed Internet Access (HSIA)
* Excellent communication skills in English
* An ability to handle irate customer situations effectively and empathize with customer with a courteous voice tone
* An ability to deliver information at customer's knowledge level in an understandable manner
* An ability to apply a logical problem solving approach to resolving customer problems and inquiries
* Strong interpersonal skills and ability to think independently and follow through effectively
* Dependability, keen on details and has strong customer service orientation
Applicants should be Filipino citizens or hold relevant residence status.
Applicants must be willing to work in QUEZON CITY.
Fresh graduates/Entry level applicants are encouraged to apply.
Visit our Recruitment Office located at: LG/F Diliman Commercial Center, #46 Commonwealth Avenue, Diliman, Quezon City (beside St. Peter's Parish)
Friday, October 30, 2009
How to get hire as TSR in Etelecare Call Center?
This is the brief info applying Technical Support Representatives in Etelecare Philippines.
Technical Support Representatives
(National Capital Reg - Makati City, Muntinlupa City, Mandaluyong City, Quezon City)
Responsibilities:
As a technical support representative, you'll be assisting people from different countries; receiving, assessing, troubleshooting and resolving support requests for products such as computer hardware and Internet Service Provider (ISP) connections. You will analyze the source of problems reported, locating trends and recommending measures to minimize or eliminate future occurrences. You must be able to handle calls and navigate the computer, while providing superb service.
Requirements:
* Must have finished at least two (2) years in college or possess a vocational/short course certificate.
* With IT inclination; familiar with Internet connection, Windows 98 and various Operating Systems and Hardware troubleshooting.
* Excellent English communication skills.
* Good problem solving and decision making skills.
* Applicants should be Filipino citizens or hold relevant residence status.
* Willing to be assigned in at least one of our sites: Makati, Libis, Alabang or Shaw.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.
eTelecare Global Solutions
MAKATI
12/F PBCom Tower,
Ayala Ave.
click here to view MAKATI site Map
ALABANG
G/F Plaz@ A Bldg.
Northgate Cyberzone
Filinvest Corporate City
click here to view ALABANG site Map
SHAW
Upper G/F,
Worldwide Corporate Center,
Shaw Blvd.
click here to view SHAW site Map
QUEZON CITY
2/F CyberOne Bldg.,
Eastwood City
click here to view QUEZON CITY site Map
Recruiting Hotline: (02) 580.6530
For more information, visit our career website:
www.etelecarecareers.com
Technical Support Representatives
(National Capital Reg - Makati City, Muntinlupa City, Mandaluyong City, Quezon City)
Responsibilities:
As a technical support representative, you'll be assisting people from different countries; receiving, assessing, troubleshooting and resolving support requests for products such as computer hardware and Internet Service Provider (ISP) connections. You will analyze the source of problems reported, locating trends and recommending measures to minimize or eliminate future occurrences. You must be able to handle calls and navigate the computer, while providing superb service.
Requirements:
* Must have finished at least two (2) years in college or possess a vocational/short course certificate.
* With IT inclination; familiar with Internet connection, Windows 98 and various Operating Systems and Hardware troubleshooting.
* Excellent English communication skills.
* Good problem solving and decision making skills.
* Applicants should be Filipino citizens or hold relevant residence status.
* Willing to be assigned in at least one of our sites: Makati, Libis, Alabang or Shaw.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.
eTelecare Global Solutions
MAKATI
12/F PBCom Tower,
Ayala Ave.
click here to view MAKATI site Map
ALABANG
G/F Plaz@ A Bldg.
Northgate Cyberzone
Filinvest Corporate City
click here to view ALABANG site Map
SHAW
Upper G/F,
Worldwide Corporate Center,
Shaw Blvd.
click here to view SHAW site Map
QUEZON CITY
2/F CyberOne Bldg.,
Eastwood City
click here to view QUEZON CITY site Map
Recruiting Hotline: (02) 580.6530
For more information, visit our career website:
www.etelecarecareers.com
Daily Jobs Hiring in ExcelAsia call center Makati
ExcelAsia is set to be the biggest Human Resources Solutions company in Asia. Our services provide excellent HR Solutions to more than 30 multinational clients for all their human resource requirements. We are more than experts at providing employee training and development, sourcing and recruitment, executive search and business consultancy. ExcelAsia has been instrumental in servicing the growing demands of Call Centers, BPO companies, multinational companies and regional conglomerates. ExcelAsia has headquarters in both Manila and Cebu and can work with BPO and Corporate Clients as well as Jobseekers all around Asia, with a major focus on the Human Resource development of the Philippines. To date, ExcelAsia has trained over 16,000 Filipino jobseekers for opportunities in the BPO Industry and have helped them acquire their desired jobs. ExcelAsia's practice areas for executive search and management recruitment are: Manufacturing & Industrial (Semiconductor), Pharmaceuticals, Consumer Products (Retail and Distribution), Financial Services & Insurance, Professional Services, Technology & Telecommunications, Property Development, Utilities and Energy.
EXCELASIA is the most progressive people development and talent resourcing company in the market today. We provide people with exceptional and exciting career opportunities they need for professional advancement in the BPO, ICT, Telecommunications and Petro industries. ExcelAsia has sites in Makati, Alabang, Bacolod and Cebu.
ExcelAsia Training and Development daily Job Hiring for Call Center:
1.Technical Support Representatives for Level 2
2.Call Center Agents
3.Technical Support Representative for Gaming Acct
Company Name :ExcelAsia Training and Development Inc.
Industry :Human Resources Management / Consulting
Type of Company :Private Limited Company, Local Based Company
Location :2/f Bldg. 2, Jannov Plaza, 2295 Pasong Tamo Ext. Makati City -
Company Fax :(632)848-7096
EXCELASIA is the most progressive people development and talent resourcing company in the market today. We provide people with exceptional and exciting career opportunities they need for professional advancement in the BPO, ICT, Telecommunications and Petro industries. ExcelAsia has sites in Makati, Alabang, Bacolod and Cebu.
ExcelAsia Training and Development daily Job Hiring for Call Center:
1.Technical Support Representatives for Level 2
2.Call Center Agents
3.Technical Support Representative for Gaming Acct
Company Name :ExcelAsia Training and Development Inc.
Industry :Human Resources Management / Consulting
Type of Company :Private Limited Company, Local Based Company
Location :2/f Bldg. 2, Jannov Plaza, 2295 Pasong Tamo Ext. Makati City -
Company Fax :(632)848-7096
Monday, October 26, 2009
Teletech Call Center Philippines
TeleTech has become the premier name in Customer Management Solutions by targeting the needs of our global clients and delivering the services and people they need to succeed. We have more than 40,000 employees in over 80 customer management centers in key global locations. TeleTech is blossoming in the Philippines having supported the world's largest companies in the Philippines since 2001. Our passion for helping clients better serve their own customers is unequalled in the industry. We're looking for dynamic, service-focused people who share our high level of commitment.
History
TeleTech is the leading full-service provider of strategic customer management solutions. From customer management to customer insight, TeleTech helps companies around the world find innovative ways to improve business results while enhancing the value of their brands.
The Fastest Growing BPO Company - awarded by ICT.
Outstanding Employer - Awarded by PEZA.
Outsourcing & Offshoring Regional Excellence Award - Awarded by DTI.
Best positioned for future growth.
12 large customer management centers:
Fort Bonifacio, Pasay, Novaliches, Cainta, Dumaguete, Bacolod, Lipa, Cebu, Bacoor, Iloilo, Pampanga, and Sta. Rosa.
With 16,000 employees and growing.
Teletech Jobs Opening for October 27,2009:
1.Operations Manager(Makati)
2.Senior Operations Manager(Makati)
3.Human Resource Manager(Visayas)
4.IT Desktop Support Associate(Visayas)
5.Technology Team Lead(Makati)
6.Learning Performance Manager(Luzon)
7.Deployment Coordinator(Makati)
8.GLOBAL BUSINESS SERVICES - Workforce Senior Manager
9.GLOBAL BUSINESS SERVICES - Accounting Manager
For More details:
Company Name:TeleTech Customer Care Management Phils., Inc.
Industry:Call Center / IT-Enabled Services / BPO
Type of Company:Private Limited Company, Foreign Based Company
Location:Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634
WebSite:http://hirepoint.com
History
TeleTech is the leading full-service provider of strategic customer management solutions. From customer management to customer insight, TeleTech helps companies around the world find innovative ways to improve business results while enhancing the value of their brands.
The Fastest Growing BPO Company - awarded by ICT.
Outstanding Employer - Awarded by PEZA.
Outsourcing & Offshoring Regional Excellence Award - Awarded by DTI.
Best positioned for future growth.
12 large customer management centers:
Fort Bonifacio, Pasay, Novaliches, Cainta, Dumaguete, Bacolod, Lipa, Cebu, Bacoor, Iloilo, Pampanga, and Sta. Rosa.
With 16,000 employees and growing.
Teletech Jobs Opening for October 27,2009:
1.Operations Manager(Makati)
2.Senior Operations Manager(Makati)
3.Human Resource Manager(Visayas)
4.IT Desktop Support Associate(Visayas)
5.Technology Team Lead(Makati)
6.Learning Performance Manager(Luzon)
7.Deployment Coordinator(Makati)
8.GLOBAL BUSINESS SERVICES - Workforce Senior Manager
9.GLOBAL BUSINESS SERVICES - Accounting Manager
For More details:
Company Name:TeleTech Customer Care Management Phils., Inc.
Industry:Call Center / IT-Enabled Services / BPO
Type of Company:Private Limited Company, Foreign Based Company
Location:Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634
WebSite:http://hirepoint.com
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