Technical Support Representative - Web Hosting/Web Servers
(National Capital Reg, Southern Tagalog)
RESPONSIBILITIES:
* Provides first line voice technical / customer service
* Accountable for timely and accurate response to client’s technical issues and concerns
* Ensures quality and accuracy in all phone and ticket transactions
* Ensures that all communication with customer is within the guidelines set by the account during training
* Demonstrates a strong customer service orientation and takes responsibility for follow-up to insure customer needs and expectations are satisfied
* Properly escalates issues that are irresolvable and not available on the knowledge base
* Ensures that all tickets are properly logged in accordance to the account’s requirement
* Reaches and maintains the level of customer service skills as required for the post
* Ensures that client service levels are achieved as communicated by the Account Manager
REQUIREMENTS:
* Preferably a College graduate in the Computer/IT field.
* At least 6 months experience in working with customers of varied technical knowledge and business needs
* A working knowledge of computers (installation and configuration, OS)
* Preferably with background in web servers/hosting
* Proficient in English, both oral and written
* Willing to work in Ortigas
Sykes Asia, Inc.
Website: http://www.sykes.com/careers/philippines.aspx
Company Address: 19f one sanmiguel avenue, san miguel ave cor shaw Pasig 1550
Fax: 849-9019
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Foreign Based Company
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