HSBC Hiring Project Manager in Quezon City

Project Manager for Migrations & Capacity Management
    (National Capital Reg - Quezon City)


Responsibilities:

Manage the migrations of business from the host country

    * By completing the tasks within project plan
    * By providing feedback to outward migrations manager at host country
    * By ensuring that migration is properly resourced
    * By ensuring that migration is cleared of any compliance issues
    * By tracking issues and ensuring that they are escalated and resolved on time
    * By monitoring project risks and putting contingency plans to avoid delay in the migrations
    * By ensuring all project documents are delivered on time and are up to date
    * By monitoring project milestones

 Put in place the Training and Implementation teams for migration

    * By ensuring that Training Plan sent to the GSC is updated
    * By working with Training Counterparts to ensure that migration is allocated with qualified trainers and ensure GSC
    * trainer will be master certified
    * By ensuring that TIM is staffed properly and sent to the business on time
    * By providing feedback to host country on TIM performance.


Ensure productivity targets are reached for signoff by operations

    * By providing Operations with the necessary information to negotiate for the learning curves
    * By monitoring, tracking and analyzing performance metrices

Maximise desk utilisation and centre capacity

    * By achieving 175% utilization of desks

Ensure all systems are properly implemented and tested in time for migration date

    * By ensuring that systems and telephony are set-up on time
    * By ensuring that systems and telephony both in production and training have been tested and that UAT have been completed


Put in place recruitment strategy

    * By working with HR and Planning group in designing recruitment strategy that is in accordance with the recruitment capacity and project resources
    * By monitoring recruitment for the process to ensure targets are met

Collate, maintain and provide accurate MI within agreed timescales

    * By providing management feedback
    * By submitting all reports on time

Implement the Group compliance policy locally

    * Assists in the implementation of the Group compliance policy locally by containing compliance risk in liaison with the Global Compliance Officer or Local Compliance Officer ensuring adequate compliance resources and training, fostering a compliance culture and optimising relations with regulators.
    * Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
    * Awareness of Operational Risk associated with the role, in compliance to SOX (Sarbanes-Oxley Requirements) for Group Service Centers (GSCs).

Requirements:

    * Candidate must possess at least a Bachelor's/College Degree , any field.
    * At least 6 year(s) of working experience in the related field is required for this position.
    * Applicants must be willing to work in Quezon City.
    * Preferably Assistant Manager / Managers.
    * Rich planning and organizing experience within current role
    * Have led, motivated and developed a team in a supervisory capacity for at least one year
    * Good at prioritizing issues based on business risks
    * Can coordinate with multiple departments and individuals on different issues simultaneously
    * Good communication skills are essential as the jobholder is expected to proactively manage the relationship with
    * HDPP’s internal customers around the HSBC Group. This includes the ability to negotiate timescales and deliverables
    * Knowledgeable in MS Office Applications specifically Microsoft Project
    * Holds valid passport and is willing to travel at short notice
    * Knowledge of personal banking – particularly credit cards – is desirable but not essential.
    * Full-Time positions available.

HSBC Electronic Data Processing (Philippines) Inc.     
Website: http://www.hsbc.com
Company Address: 2/F 5150 North Bridgeway, Northgate Cyberzone Filinvest Corporate City, Alabang Muntinlupa City -
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Foreign Based Company

Jobs Opening in Quezon City

Windows (NT) Systems Administrator
RESPONSIBILITIES:

    * Under the direction of management and senior level administrators, responsible for the installation, auditing, and day-to-day maintenance activities related to the Microsoft Windows systems.
    * Installs and configures hardware and software applications for the Windows environment. Works closely with internal and external groups to coordinate plans and activities involving maintenance of the servers.
    * Assists team with developing system standards and analyzing user and application requirements. May make recommendations in reference to Windows equipment, storage, and user groups.
    * Work closely with internal groups to audit Microsoft systems for compliance with standards, security and interoperability.
    * Monitors, evaluates, and tunes the overall system to ensure optimum performance. Identifies errors and conducts tests to isolate problems. Troubleshoots malfunctions on hardware and software Windows systems operational. May prepare reports on system performance.
    * Participates in developing, testing, and implementing business continuity and disaster recovery plans for hardware, operating systems, and applications.
    * Maintains inventories of equipment within the datacenter, reviews system logs to ensure highest performance and successful completion of backups.
    * Responds to Help Desk trouble tickets in relation to Windows services. Ensures tickets are being responded to in accordance with the prescribed service levels set by management.
    * Works as a team member on both large and small scale projects with varying degrees of risk and complexity
    * Server-related projects and other tasks as assigned by management

REQUIREMENTS:

    * Candidate must possess at least a Bachelor's/College Degree , Post Graduate Diploma / Master's Degree or Professional License (Passed Board/Bar/Professional License Exam) in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
    * Microsoft Certified Systems Engineer (MCSE) or MCSA
    * VMware Certified Professional (VCP) a plus
    * Veritas Data Protection Professional, NetBackup for Windows a plus
    * Accredited Platform Specialist (APS), HP ProLiant Servers a plus
    * 5+ years hands-on experience in supporting a Microsoft Windows Active Directory/NT production environment
    * Experience supporting, troubleshooting, and maintaining HP ProLiant and Dell Server Hardware
    * Strong knowledge of Exchange 2003
    * Solid understanding of DNS, WINS and DHCP
    * Experience creating and troubleshooting Group Policy
    * Experience with Patch Management
    * Experience with enterprise backup software and operations
    * Experience supporting Windows systems in a virtualized environment
    * MS Terminal Services, Citrix, Websense, NetBackup and VMWare ESX experience a plus
    * Excellent interpersonal, written and oral English communication skills.
    * Willing to work on shifts, render stand-by/on-call duty, weekends and public holidays on a 24x7 operation environment.
    * PC skills: word processing, spreadsheet, and presentation software
    * Highly motivated, mature, professional and willing to provide 100% performance.
    * At least 5 year(s) of working experience in the related field is required for this position.
    * Applicants must be willing to work in Fort Bonifacio, Taguig.
    * Applicants should be Filipino citizens or hold relevant residence status.


NCO (RMH Teleservices Asia Pacific, Inc.)     
Company Address: 4th. Floor Eugenio Lopez Jr. Communications Center Mother Ignacia St., Quezon City
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company

For more jobs update please visit HERE

IBM Jobs in Quezon City

BUSINESS OPERATIONS MANAGERS
(National Capital Reg - Quezon City)

Responsibilities:
 * Provides business operations support including cost management to the Country Delivery Executives and  country business analysts

* Ensure quality and timeliness of all country Cost Management activities and outputs

* Provides Business Analysis services to the country management team.
* Controls country level Interlocks
* Supports any reporting requirements.
* Controls the country level Cost Takeout Program (including Labour and non-labour ).
* Controls country IT Delivery Profit Assurance Program.
* Provides support to incentive programs as required
* Investigates, analyzes and provides governance regarding source spend within the country to the country execs


Requirements:

    * Candidate must possess at least a Bachelor's/College Degree , Finance/Accountancy/Banking or equivalent.
    * At least 5 year(s) of working experience in the related field is required for this position.
    * Applicants must be willing to work in Quezon City.
    * Preferably Assistant Manager / Managers specializing in Finance - General/Cost Accounting or equivalent.
    * 25 Full-Time positions available.


IBM Business Services, Inc.     
Company Address: 7/F 1800 Bldg. Eastwood City, Libis, Quezon City 1100
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Foreign Based Company

Administrative Assistant

Administrative Assistant
(National Capital Reg - Makati, Ortigas, Quezon City)
Provides high-level support service by performing administrative functions in accordance with the existing procedures and processes.

 University degree or equivalent in Business Administration
 At least six months related experience in doing administrative duties
 Experience in working with people on different levels.
 Proficient in using Microsoft Applications to write and compile reports
 Can work on a shifting schedule
 Strong interpersonal skills
 Proactive and a team player
 Assertive, detailed and process-oriented
 Excellent verbal and written communication skills
 Can make business correspondences and reports

Walk in at any of the following sites with a copy of your resume and a valid ID.

SYKES Asia
19F One San Miguel Ave. Bldg. San Miguel Ave. cor Shaw Blvd. Pasig City
Mondays-Fridays 8am-8pm

4F Sunnymede IT Center, 1614 Quezon Ave Quezon City
Mondays-Fridays 8am-8pm

34F Burgundy Corporate Tower, 252 Senator Gil Puyat Ave. Makati City
Mondays-Fridays 8am-10pm

Convergys Hiring Technical Support Experts in Quezon City

Convergys Corporation (NYSE: CVG) is a global leader in relationship management providing customer care, human resources, and billing services. We help our clients make smarter decisions about how to add value from their customer and employee relationships. We offer a "high-tech, human-touch" approach that combines skilled customer service representatives with advanced customer and information management technologies. This approach has made us a global leader for 25 years. Headquartered in Cincinnati, Ohio, Convergys employs nearly 75,000 employees who serve clients in over 70 countries, speaking more than 35 languages, from 79 sites across the globe. We have been named a Fortune Most Admired company for seven consecutive years, and more than half of the top 50 Fortune 500 companies are Convergys clients.

Here in the Philippines, from a single contact center in Manila, which opened in 2003, Convergys now has fourteen contact center facilities in the Philippines, nine located throughout Metro Manila, one in Laguna, three in Cebu City, and one in Bacolod City. We employed approximately 15,000 Filipinos since we started operations and we are continuously looking for more talented people to join our growing family as we expand our business.

NOW HIRING! Technical Support Experts - Quezon City (O121)
(Quezon City)
Responsibilities:

A Technical Support Expert from our ELITE TECHNOLIOGIST TEAM connects with customers via inbound calls, outbound calls or the internet to provide technical assistance concerning the set-up of home networks & Internet access.


Requirements:

We are looking for candidates with:

* At least completed 2 years of college preferably a Computer related course
* With at least 6 months call center experience in Technical Support
* Familiar with Internet Protocol Television (IPTV)
* Proficient in Consumer Voice over Internet Protocol (cVOIP)
* Knowleadgeable in High-Speed Internet Access (HSIA)
* Excellent communication skills in English
* An ability to handle irate customer situations effectively and empathize with customer with a courteous voice tone
* An ability to deliver information at customer's knowledge level in an understandable manner
* An ability to apply a logical problem solving approach to resolving customer problems and inquiries
* Strong interpersonal skills and ability to think independently and follow through effectively
* Dependability, keen on details and has strong customer service orientation

Applicants should be Filipino citizens or hold relevant residence status.
Applicants must be willing to work in QUEZON CITY.
Fresh graduates/Entry level applicants are encouraged to apply.


Visit our Recruitment Office located at: LG/F Diliman Commercial Center, #46 Commonwealth Avenue, Diliman, Quezon City (beside St. Peter's Parish)