Web Hosting/Web Servers - TS Representative

Technical Support Representative - Web Hosting/Web Servers
(National Capital Reg, Southern Tagalog)


RESPONSIBILITIES:

    * Provides first line voice technical / customer service
    * Accountable for timely and accurate response to client’s technical issues and concerns
    * Ensures quality and accuracy in all phone and ticket transactions
    * Ensures that all communication with customer is within the guidelines set by the account during training
    * Demonstrates a strong customer service orientation and takes responsibility for follow-up to insure customer needs and expectations are satisfied
    * Properly escalates issues that are irresolvable and not available on the knowledge base
    * Ensures that all tickets are properly logged in accordance to the account’s requirement
    * Reaches and maintains the level of customer service skills as required for the post
    * Ensures that client service levels are achieved as communicated by the Account Manager



REQUIREMENTS:

    * Preferably a College graduate in the Computer/IT field.
    * At least 6 months experience in working with customers of varied technical knowledge and business needs
    * A working knowledge of computers (installation and configuration, OS)
    * Preferably with background in web servers/hosting
    * Proficient in English, both oral and written
    * Willing to work in Ortigas

Sykes Asia, Inc.     
Website: http://www.sykes.com/careers/philippines.aspx
Company Address: 19f one sanmiguel avenue, san miguel ave cor shaw Pasig 1550
Fax: 849-9019
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Foreign Based Company
   

TS Representative Jobs in Makati

Technical Support Representative
(National Capital Reg - Makati City)

Responsibilities:

    * Provide excellent technical support service for one of the world's leading Smart Phone products.
    * Provide customer support and technical issue resolution via e-mail, phone and chat.
    * Provide information on products and services.
    * Provide solutions for technical and service issues.
    * Handling customer inquiries and complaints.

Requirements:

    * Candidate must possess at least a Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, Marketing, Mass Communications, Education/Teaching/Training or equivalent.
    * Excellent understanding of the English language (oral and written).
    * Familiar with PC and digital consumer electronic products.
    * Good interpersonal, communication and presentation skills.
    * Be able to maintain pleasant communication with good customer service sense and self-control.
    * Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts.
    * Applicants should be Filipino citizens or hold relevant residence status.
    * Applicants must be willing to work in Makati City.
    * Fresh graduates/Entry level applicants are encouraged to apply.
    * 50 Full-Time positions available.

Telexpress Contact Center, Inc.     
Company Address: 11th Flr. PDCP Bank Center cor. Rufino V.A. Leviste St. Salcedo Village Makati City 1640
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company