Call Center Agent (TSR) for Telecommunications

Technical Support Representative (Call Center Agent - Telecommunications)
(National Capital Reg - Makati)

Responsibilities:

    * Provide excellent technical support service for one of the world’s leading Smart Phone products
    * Provide customer support and technical issue resolution via E-Mail, phone and chat
    * Provide information on products and services.
    * Provide solutions for technical and service issues.
    * Handle customer inquiries and complaints.

Requirements:

    * Candidate must possess at least a Bachelor's/College Degree in any field.

    * Excellent understanding of the English language (oral and written)
    * At least 1 year of working experience in offshoring call center field is required for this position.
    * Familiar with PC and digital consumer electronic products.
    * Strong knowledge with mobile phone operating system (Android and Windows Mobile)
    * Experience with GSM, CDMA or GPRS products is preferred.
    * Good interpersonal, communication and presentation skills
    * Be able to maintain pleasant communication with good customer service sense and self-control.
    * Experience as technical support in a call center environment, particularly in troubleshooting is an advantage
    * With customer service experience in US or ANZ is a definite advantage
    * Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
    * Applicants should be Filipino citizens or hold relevant residence status.


IT Managers, Inc. ITM Business Center Suite 99, 9/F, Columbia Towers Wack-Wack, Ortigas Avenue Mandaluyong City, Philippines Contact Numbers: Tel. Nos. 726-7123 Fax. No. 726-8441 Look for: Ms. Len Sevilla ITM, Marketing Officer Email Address: len@itm.com.ph