The Resource Group (TRG) is a leading international supplier of BPO services and capital for Fortune 1000 companies. We are highly differentiated provided of equity capital, strategic advice, customized outsourcing solutions, and proprietary technology in the BPO sector. Since our inception in 2004, TRG has undergone tremendous growth in the BPO sector; in 2007 our revenues exceeded $200 million driven directly by our unique, customer-centric approach to doing business and by our proprietary set of technology-driven solutions. At TRG, we offer our services to a vast array of industries such as automotive, financial services, healthcare, insurance, media, government and non-profit organizations, retail, telecommunications, and various other verticals. Today, TRG is an internationally-renowned player in the BPO arena. Headquartered in Washington, D.C., we employ more than 6,000 people at 27 locations across the globe, including data and contact-centers in the United States, Canada, the United Kingdom, Brazil, Senegal, Pakistan and the Philippines. We provide world-class, customized outsourcing solutions to over 120 clients, offering end-user services in more than 10 languages.
Real Time Analyst
RESPONSIBILITIES:
The Real Time Adherence Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive experiences for customers while maintaining an efficient call center enterprise. The analyst provides timely and appropriate communication regarding the performance of the call center to all parties as defined by the communications process. The position requires previous call center experience (knowledge of call center related applications like workforce and switch monitoring applications are preferred). The analyst is required to have strong communication, analytical and teamwork skills. The ability to work in a fast paced environment while focusing on more than one task at the same time is another requirement for the position.
* Monitors real-time call volume and schedule conformance to efficiently utilize staffing resources and to meet any necessary contractual obligations
* Coordinates and manages same day and/or short term off-line event scheduling for call center agents while maintaining acceptable performance of the call center
* Provides the WFM Scheduling team future exceptions for scheduling in IEX in order to consistently maintain appropriate staffing levels
* Monitors CMS and RTA to assist the management teams with acceptable agent adherence to schedules
* Analyzes trends such as call volume, AHT, and attendance to understand and plan for potential over staffing/under staffing conditions; adjust plans prior to and/or same day based on the ability of the call center to attain appropriate performance results
* Manages agent profiles within CMS to best utilize all staffing resources
* Monitors available reports to effectively manage the performance each call center business and/or product to acceptable results
* Participates in Help Desk calls to relay how issues are impacting the call center
* Assists in the development of all reports and/or processes that increase the ability of the call center to effectively and accurately plan acceptable performance results
* Effectively communicates call center performance and information by providing the business informational updates regarding the recent, current, and future state of the business.
* Schedule daily, weekly, monthly meetings to communicate information to Work Force Leaders to set expectations and confirm business needs to allow the business to make sound decisions
* Provides the business with timely status updates on projects and initiatives
* Complete necessary reports, ad hoc reports as required
* All other duties as assigned
REQUIREMENTS:
* At least 1 year related experience in the call center environment; operations, volumes management and/or scheduling.
* Good decision making ability and knowledge of problem solving process
* Above average spreadsheet and database management skills
* Above average analytical, organizational and interpersonal skills with attention to detail, accuracy and time management
* Understanding of call management systems and principles of scheduling an asset.
* Excellent communication skills, both oral and written
* Proficiency with various software applications such as Microsoft Word, Microsoft Excel, Avaya CMS and IEX or its equivalent
* Must possess effective organizational skills and time management skills with the ability to work on several projects simultaneously
* Must be able to respond quickly and intelligently in a fast paced environment, making accurate decisions under pressure.
* Ability to work independently with minimal supervision, meeting multiple deadlines in a high pressure environment.
* Commitment to internal attendance standards required
* Must be able to start on or before July 12
* Open to graveyard shift or rotating shifts
* Okay to work in Ortigas Center, Pasig
* 3 full time open positions
WALK-IN APPLICANTS ARE VERY WELCOME - TRG recruitment hours are from 10am to 7pm, Mondays through Fridays. 8th Floor Hanston Building, Emerald Avenue, Ortigas Center, Pasig City (nearby Landmarks: Strata 100 and Wynsum Bldg).
* Applicants must be willing to work in Ortigas Center,Pasig.
* Preferably 1-4 Yrs Experienced Employees specializing in Actuarial Science/Statistics or equivalent.
* 3 Full-Time positions available.
TRG Philippines, Inc.
Website: http://www.trg.com.ph
Company Address: 8th Floor Hanston Building Emerald Avenue Ortigas Center Pasig City 1605
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company
Tuesday, July 6, 2010
Jobs in Sykes Asia Ortigas - Business Systems Analyst
Business Systems Analyst
(National Capital Reg - Ortigas)
* The Business Systems Analyst identifies, defines, and documents business requirements for internally used applications and solutions and works with the development team on these undertakings from concept to deployment.
* Candidate must possess at least a Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
* Required skill(s): Kronos.
* At least 2 year(s) of working experience in the related field is required for this position.
* Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer - Software or equivalent. Job role in System Analyst or equivalent.
* 1 Full-Time positions available.
Sykes Asia, Inc.
Company Address: 19f one sanmiguel avenue, san miguel ave cor shaw Pasig 1550
Fax: 849-9019
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Foreign Based Company
(National Capital Reg - Ortigas)
* The Business Systems Analyst identifies, defines, and documents business requirements for internally used applications and solutions and works with the development team on these undertakings from concept to deployment.
* Candidate must possess at least a Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
* Required skill(s): Kronos.
* At least 2 year(s) of working experience in the related field is required for this position.
* Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer - Software or equivalent. Job role in System Analyst or equivalent.
* 1 Full-Time positions available.
Sykes Asia, Inc.
Company Address: 19f one sanmiguel avenue, san miguel ave cor shaw Pasig 1550
Fax: 849-9019
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Foreign Based Company
Jobs in Convergys Quezon City
Convergys Corporation (NYSE: CVG) is a global leader in relationship management providing customer care, human resources, and billing services. We help our clients make smarter decisions about how to add value from their customer and employee relationships. We offer a "high-tech, human-touch" approach that combines skilled customer service representatives with advanced customer and information management technologies. This approach has made us a global leader for 25 years.
Headquartered in Cincinnati, Ohio, Convergys employs nearly 75,000 employees who serve clients in over 70 countries, speaking more than 35 languages, from 79 sites across the globe. We have been named a Fortune Most Admired company for seven consecutive years, and more than half of the top 50 Fortune 500 companies are Convergys clients.
Here in the Philippines, from a single contact center in Manila, which opened in 2003, Convergys now has fourteen contact center facilities in the Philippines, nine located throughout Metro Manila, one in Laguna, three in Cebu City, and one in Bacolod City. We employed approximately 15,000 Filipinos since we started operations and we are continuously looking for more talented people to join our growing family as we expand our business.
For more information about us, visit our global website at www.convergys.com.
HR Officer - Commonwealth, Quezon City
(National Capital Reg)
RESPONSIBILITIES:
* Responsible for the ongoing maintenance of the Recruiting and HR Administration HRIS tracking system. This includes all changes affecting employee status such as new hires, promotions, lateral moves, location changes and termination.
* Draft employee announcements.
* Responsible for coordinating all activity related to employee promotions.
* Maintain on and off-site (remote storage) personnel records in accordance with records and retention laws for employees.
* Coordinate the Intern appraisal process by notifying managers when an intern is due for their annual appraisal.
* Ensure receipt of annual appraisal documentation. Audits monthly during the process and follows up with managers as necessary.
* Administer the employee verification process, interfacing with the vendor on any changes or problems.
* Prepare and assist with the analysis of quarterly turnover reporting and other standard personnel related reporting.
* Investigate day to day benefits claims and grievances.
* Conduct employee orientation sessions.
* Assist in developing employee communication pieces and presentations.
REQUIREMENTS:
* Bachelor’s degree in Human Resources from a four-year college or university.
* Preferably has 2-3 yrs of HR experience.
* General knowledge of HRIS Systems.
* Thorough knowledge of company policy and departmental practice related to Employee Records activities.
* Demonstrated ability to plan, organize, and schedule personal work flow and workflow of other team members to meet scheduled deadlines with speed and accuracy.
* Demonstrated ability to communicate effectively and professionally with internal and external associates.
* Demonstrated ability to work in a team and provide team leadership.
* Proficiency with various programs including Microsoft Outlook, Microsoft Word, Excel and PowerPoint.
* High adaptability and flexibility in a fast paced, rapidly changing environment
* Strong legal background in Labor Laws/Relations
Convergys Philippines Services Corporation
Website: http://www.convergysphilippines.multiply.com | NEWS
Company Address: Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200
Tel: 5555-284
Industry: Call Center / IT-Enabled Services / BPO
Headquartered in Cincinnati, Ohio, Convergys employs nearly 75,000 employees who serve clients in over 70 countries, speaking more than 35 languages, from 79 sites across the globe. We have been named a Fortune Most Admired company for seven consecutive years, and more than half of the top 50 Fortune 500 companies are Convergys clients.
Here in the Philippines, from a single contact center in Manila, which opened in 2003, Convergys now has fourteen contact center facilities in the Philippines, nine located throughout Metro Manila, one in Laguna, three in Cebu City, and one in Bacolod City. We employed approximately 15,000 Filipinos since we started operations and we are continuously looking for more talented people to join our growing family as we expand our business.
For more information about us, visit our global website at www.convergys.com.
HR Officer - Commonwealth, Quezon City
(National Capital Reg)
RESPONSIBILITIES:
* Responsible for the ongoing maintenance of the Recruiting and HR Administration HRIS tracking system. This includes all changes affecting employee status such as new hires, promotions, lateral moves, location changes and termination.
* Draft employee announcements.
* Responsible for coordinating all activity related to employee promotions.
* Maintain on and off-site (remote storage) personnel records in accordance with records and retention laws for employees.
* Coordinate the Intern appraisal process by notifying managers when an intern is due for their annual appraisal.
* Ensure receipt of annual appraisal documentation. Audits monthly during the process and follows up with managers as necessary.
* Administer the employee verification process, interfacing with the vendor on any changes or problems.
* Prepare and assist with the analysis of quarterly turnover reporting and other standard personnel related reporting.
* Investigate day to day benefits claims and grievances.
* Conduct employee orientation sessions.
* Assist in developing employee communication pieces and presentations.
REQUIREMENTS:
* Bachelor’s degree in Human Resources from a four-year college or university.
* Preferably has 2-3 yrs of HR experience.
* General knowledge of HRIS Systems.
* Thorough knowledge of company policy and departmental practice related to Employee Records activities.
* Demonstrated ability to plan, organize, and schedule personal work flow and workflow of other team members to meet scheduled deadlines with speed and accuracy.
* Demonstrated ability to communicate effectively and professionally with internal and external associates.
* Demonstrated ability to work in a team and provide team leadership.
* Proficiency with various programs including Microsoft Outlook, Microsoft Word, Excel and PowerPoint.
* High adaptability and flexibility in a fast paced, rapidly changing environment
* Strong legal background in Labor Laws/Relations
Convergys Philippines Services Corporation
Website: http://www.convergysphilippines.multiply.com | NEWS
Company Address: Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200
Tel: 5555-284
Industry: Call Center / IT-Enabled Services / BPO
Jobs in Tarlac City - Communications Coach
Communications Coach (Tarlac City)
(Central Luzon - Tarlac City)
Responsibilities:
* Documents all pertinent data related to the day's worth of coaching sessions; this includes associate's AFIs, discussion
* Prepares and submits to Program supports and leads the end phase report on the overall performance of associates under the communications skills coaching cycle.
* Faciliates up-skill and refresher training sessions for all associates. Ensures the completion of all other training-related records such as coaching compliance reports.
* Assists or creates training needs analysis.
* Attends Program meetings.
Requirements:
* Candidate must possess at least a Bachelor's/College Degree, Journalism, Humanities/Liberal Arts, Linguistics/Languages, Mass Communications, Education/Teaching/Training or equivalent.
* At least 2 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Tarlac City.
* Preferably a resident of Tarlac
* ESL teaching/training experience preferred
* BPO industry experience preferred
* TESOL/ESL certifications is a plus
* Preferably 1-4 Yrs Experienced Employees specializing in Training & Development or equivalent.
* Full-Time positions available.
Sutherland Global Services Inc.
Website: http://www.sutherlandglobal.com
Company Address: 10F, Total Corporate Center Triangle Drive, , Bonifacio Triangle Bonifacio Global City, Taguig 1200
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Foreign Based Company
(Central Luzon - Tarlac City)
Responsibilities:
* Documents all pertinent data related to the day's worth of coaching sessions; this includes associate's AFIs, discussion
* Prepares and submits to Program supports and leads the end phase report on the overall performance of associates under the communications skills coaching cycle.
* Faciliates up-skill and refresher training sessions for all associates. Ensures the completion of all other training-related records such as coaching compliance reports.
* Assists or creates training needs analysis.
* Attends Program meetings.
Requirements:
* Candidate must possess at least a Bachelor's/College Degree, Journalism, Humanities/Liberal Arts, Linguistics/Languages, Mass Communications, Education/Teaching/Training or equivalent.
* At least 2 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Tarlac City.
* Preferably a resident of Tarlac
* ESL teaching/training experience preferred
* BPO industry experience preferred
* TESOL/ESL certifications is a plus
* Preferably 1-4 Yrs Experienced Employees specializing in Training & Development or equivalent.
* Full-Time positions available.
Sutherland Global Services Inc.
Website: http://www.sutherlandglobal.com
Company Address: 10F, Total Corporate Center Triangle Drive, , Bonifacio Triangle Bonifacio Global City, Taguig 1200
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Foreign Based Company
Monday, July 5, 2010
Jobs in Cubao - Web Content Writer
Streetedge Media Inc. is the pioneer in private vehicle advertising in the Philippines. Specializing in providing out of home media solutions as well as internet marketing, we constantly strive to be on the forefront of marketing innovation.
WEB CONTENT / ARTICLE WRITER – OPEN LEVEL (FLEXI-TIME)
PHP 15000 + Monthly Bonus
(National Capital Reg - Cubao, Quezon City)
Responsibilities:
We are looking for highly dynamic and skilled writers for various web content pieces, articles and blog posts.
* Perform internet research on various topics.
* Paraphrase content of website research and make it your own
* Write blogs or topic based general articles
* Proofread own work
* Workload will be approximately 10 articles (400-500 words) within an 8 hour shift
Requirements:
* High level of proficiency in MS Office, computer and internet applications
* Exceptional english skills, including vocabulary, spelling, punctuation, grammar, and sentence structure
* Excellent internet research abilities
* Able to meet deadlines through effective time management
* At least 3 months experience in writing either as a full time writer or as a freelance writer is required
* Having knowledge about SEO and internet marketing is a plus but not required
* Applicants must be willing to work in Cubao, Quezon City.
Must be willing to work in Cubao. Work hours are very FLEXIBLE (Between 8am to 8pm)
At least 3 months experience in writing either as a full time writer or as a freelance writer is required.
All applicants are required to e-mail 2-3 samples of their work (article on any topic between 400 to 500 words) along with their application. Please send your cover letter, sample works and latest resume with photo to: jumpstart@streetedgemedia.com. Only e-mailed applications with sample works will be entertained.
WEB CONTENT / ARTICLE WRITER – OPEN LEVEL (FLEXI-TIME)
PHP 15000 + Monthly Bonus
(National Capital Reg - Cubao, Quezon City)
Responsibilities:
We are looking for highly dynamic and skilled writers for various web content pieces, articles and blog posts.
* Perform internet research on various topics.
* Paraphrase content of website research and make it your own
* Write blogs or topic based general articles
* Proofread own work
* Workload will be approximately 10 articles (400-500 words) within an 8 hour shift
Requirements:
* High level of proficiency in MS Office, computer and internet applications
* Exceptional english skills, including vocabulary, spelling, punctuation, grammar, and sentence structure
* Excellent internet research abilities
* Able to meet deadlines through effective time management
* At least 3 months experience in writing either as a full time writer or as a freelance writer is required
* Having knowledge about SEO and internet marketing is a plus but not required
* Applicants must be willing to work in Cubao, Quezon City.
Must be willing to work in Cubao. Work hours are very FLEXIBLE (Between 8am to 8pm)
At least 3 months experience in writing either as a full time writer or as a freelance writer is required.
All applicants are required to e-mail 2-3 samples of their work (article on any topic between 400 to 500 words) along with their application. Please send your cover letter, sample works and latest resume with photo to: jumpstart@streetedgemedia.com. Only e-mailed applications with sample works will be entertained.
Recruitment Associate in Makati City
Recruitment Associate
(National Capital Reg - Makati City)
Requirements:
* Candidate must possess at least a Bachelor's/College Degree in Psychology or equivalent.
* Required language(s): English.
* At least 1 year(s) of working experience in the related field is required for this position
* Preferably 1-4 Yrs Experienced Employees specializing in Human Resources or equivalent.
* Female
* At least 21yo
* Very good English Communication Skills (Spoken and Written)
* Job role in Recruitment/Staffing in Recruitment and Consulting, Call Center and BPO Industies
* Must have planning and Organizing Skills
* Results Driven
* Must have done volume recruitment for a Call Center or in a Recruiting Firm and willing to share new strategies and best practices in recruitment and staffing
* Flexible
* Creative
* Determined
* Persistent
* Assertive
* Detail Oriented
* Can start immediately (this is an urgent requirement)
Should you wish to know more about the company, please
feel free to call us at:
Tel: +(632) 889-6258
Fax: +(632) 889-6260
Email: info@Q2HRS.com / hr@Q2HRS.com
office:
Quaerito Qualitas Inc. (Q2 HR Solutions)
Suite 901, 88 Corporate Center,
Sedeno corner Valero Streets, Salcedo Village,
1227 Makati City, Philippines.
(National Capital Reg - Makati City)
Requirements:
* Candidate must possess at least a Bachelor's/College Degree in Psychology or equivalent.
* Required language(s): English.
* At least 1 year(s) of working experience in the related field is required for this position
* Preferably 1-4 Yrs Experienced Employees specializing in Human Resources or equivalent.
* Female
* At least 21yo
* Very good English Communication Skills (Spoken and Written)
* Job role in Recruitment/Staffing in Recruitment and Consulting, Call Center and BPO Industies
* Must have planning and Organizing Skills
* Results Driven
* Must have done volume recruitment for a Call Center or in a Recruiting Firm and willing to share new strategies and best practices in recruitment and staffing
* Flexible
* Creative
* Determined
* Persistent
* Assertive
* Detail Oriented
* Can start immediately (this is an urgent requirement)
Should you wish to know more about the company, please
feel free to call us at:
Tel: +(632) 889-6258
Fax: +(632) 889-6260
Email: info@Q2HRS.com / hr@Q2HRS.com
office:
Quaerito Qualitas Inc. (Q2 HR Solutions)
Suite 901, 88 Corporate Center,
Sedeno corner Valero Streets, Salcedo Village,
1227 Makati City, Philippines.
IBM Jobs in Quezon City Philippines - Approvals Representative
Approvals Representative
RESPONSIBILITIES:
* Work closely with relocating employee, spouse/partner and/or family to support them in the relocation process. In this role, the IA Representative will administer the appropriate relocation policy for the transfer.
* Administer policies to support relocation, immigration, compensation, and family including relocation briefings and policy interpretation and issue resolution
Use of resource materials, websites and software to:
* provide easy-to-use and -to-understand information to the employee and family on the relocation process
* prepare assignment letter for relocating employees
* timely process relocation-related compensation
REQUIREMENTS:
* Candidate must possess at least a Bachelor's/College Degree , any field.
* At least 2 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Eastwood City,Libis or UP Ayala Technohub Philcoa.
* Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
* Strong communication skills (oral & written) – confident and able in communicating with key managers and other external contacts
* Need to thoroughly understand complex matrix of Global and country-specific laws, policies and practices and interpret same to others in an understandable manner
* Full-Time positions available.
IBM Business Services, Inc.
Website: http://www-07.ibm.com/ph/ibs/ | NEWS
Company Address: 7/F 1800 Bldg. Eastwood City, Libis, Quezon City 1100
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Foreign Based Company
RESPONSIBILITIES:
* Work closely with relocating employee, spouse/partner and/or family to support them in the relocation process. In this role, the IA Representative will administer the appropriate relocation policy for the transfer.
* Administer policies to support relocation, immigration, compensation, and family including relocation briefings and policy interpretation and issue resolution
Use of resource materials, websites and software to:
* provide easy-to-use and -to-understand information to the employee and family on the relocation process
* prepare assignment letter for relocating employees
* timely process relocation-related compensation
REQUIREMENTS:
* Candidate must possess at least a Bachelor's/College Degree , any field.
* At least 2 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Eastwood City,Libis or UP Ayala Technohub Philcoa.
* Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
* Strong communication skills (oral & written) – confident and able in communicating with key managers and other external contacts
* Need to thoroughly understand complex matrix of Global and country-specific laws, policies and practices and interpret same to others in an understandable manner
* Full-Time positions available.
IBM Business Services, Inc.
Website: http://www-07.ibm.com/ph/ibs/ | NEWS
Company Address: 7/F 1800 Bldg. Eastwood City, Libis, Quezon City 1100
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Foreign Based Company
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