HSBC Hiring Project Manager in Quezon City

Project Manager for Migrations & Capacity Management
    (National Capital Reg - Quezon City)


Responsibilities:

Manage the migrations of business from the host country

    * By completing the tasks within project plan
    * By providing feedback to outward migrations manager at host country
    * By ensuring that migration is properly resourced
    * By ensuring that migration is cleared of any compliance issues
    * By tracking issues and ensuring that they are escalated and resolved on time
    * By monitoring project risks and putting contingency plans to avoid delay in the migrations
    * By ensuring all project documents are delivered on time and are up to date
    * By monitoring project milestones

 Put in place the Training and Implementation teams for migration

    * By ensuring that Training Plan sent to the GSC is updated
    * By working with Training Counterparts to ensure that migration is allocated with qualified trainers and ensure GSC
    * trainer will be master certified
    * By ensuring that TIM is staffed properly and sent to the business on time
    * By providing feedback to host country on TIM performance.


Ensure productivity targets are reached for signoff by operations

    * By providing Operations with the necessary information to negotiate for the learning curves
    * By monitoring, tracking and analyzing performance metrices

Maximise desk utilisation and centre capacity

    * By achieving 175% utilization of desks

Ensure all systems are properly implemented and tested in time for migration date

    * By ensuring that systems and telephony are set-up on time
    * By ensuring that systems and telephony both in production and training have been tested and that UAT have been completed


Put in place recruitment strategy

    * By working with HR and Planning group in designing recruitment strategy that is in accordance with the recruitment capacity and project resources
    * By monitoring recruitment for the process to ensure targets are met

Collate, maintain and provide accurate MI within agreed timescales

    * By providing management feedback
    * By submitting all reports on time

Implement the Group compliance policy locally

    * Assists in the implementation of the Group compliance policy locally by containing compliance risk in liaison with the Global Compliance Officer or Local Compliance Officer ensuring adequate compliance resources and training, fostering a compliance culture and optimising relations with regulators.
    * Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
    * Awareness of Operational Risk associated with the role, in compliance to SOX (Sarbanes-Oxley Requirements) for Group Service Centers (GSCs).

Requirements:

    * Candidate must possess at least a Bachelor's/College Degree , any field.
    * At least 6 year(s) of working experience in the related field is required for this position.
    * Applicants must be willing to work in Quezon City.
    * Preferably Assistant Manager / Managers.
    * Rich planning and organizing experience within current role
    * Have led, motivated and developed a team in a supervisory capacity for at least one year
    * Good at prioritizing issues based on business risks
    * Can coordinate with multiple departments and individuals on different issues simultaneously
    * Good communication skills are essential as the jobholder is expected to proactively manage the relationship with
    * HDPP’s internal customers around the HSBC Group. This includes the ability to negotiate timescales and deliverables
    * Knowledgeable in MS Office Applications specifically Microsoft Project
    * Holds valid passport and is willing to travel at short notice
    * Knowledge of personal banking – particularly credit cards – is desirable but not essential.
    * Full-Time positions available.

HSBC Electronic Data Processing (Philippines) Inc.     
Website: http://www.hsbc.com
Company Address: 2/F 5150 North Bridgeway, Northgate Cyberzone Filinvest Corporate City, Alabang Muntinlupa City -
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Foreign Based Company