Tuesday, July 20, 2010

NCO Philippines Hiring Software Quality Analyst

Software Quality Analyst
RESPONSIBILITIES:

    * Partner with appropriate Operations Team to ensure operating system meets needs of NCO Business Units.
    * Test all system changes according to established protocol, coordinate change implementation, and ensure changes meet NCO and Client guidelines before activating in operating system.
    * Coordinate with Information Technology (IT) Team to ensure changes are tested, ensure programming documentation is updated, and confirm operating system automation in place to run programs to assure data delivery to Clients.
    * Perform analysis of system change data to ensure compliance with NCO and Client standards.
    * Ensure system change is consistent with operating system production standards and meets requirements to run in operating system.
    * When requested, perform back up for daily monitoring and promotion of system changes in Tripwire to ensure all operating system changes are recognized. Investigate and partner with IT Development Team to resolve any kick backs.
    * When requested, perform back up for Change and Configuration management process development, for Audit compliance ownership, for Code Versioning system administration, and/or for Quality Assurance process development and implementation.
    * When requested, create and execute automated test scripts to ensure system requirements are properly met.
    * When requested, develop, test, and implement needed reports, workflows, and automation in operating system.
    * Escalate critical change control issues according to established protocol in a timely manner.
    * Knowledge, understanding, and compliance with all applicable Federal and Local laws and regulations.
    * Knowledge, understanding, and compliance with NCO policies and procedures.
    * Provide feedback to management concerning possible problems or areas of improvement.
    * Make recommendations to implement improved processes.
    * Perform other duties as assigned by management.


REQUIREMENTS:

    * Bachelor’s Degree or equivalent in relevant work experience.
    * 1 year of related IT/work related experience required. 3 years of related IT/work related experience preferred.
    * Collection industry experience preferred.
    * System Development Life Cycle (SDLC) experience required.
    * Expertise in one:
    * Credit Recovery Systems (CRS), Flexible Automated Collections Systems (FACS), Microsoft.NET, Remote, or Total System (TSYS)
    * Exhibit strong attention to detail.
    * Ability to define problems, collect data, establish facts, and draw valid conclusions.
    * Proficient personal computer skills including Microsoft Office.
    * Ability to maintain the highest level of confidentiality.
    * Excellent interpersonal, written, and oral communication skills.
    * Ability to work in a team fostered environment.
    * Ability to work in a multi-tasked environment.
    * Ability to prioritize and organize work.
    * Ability to adapt to cyclical shifts.
    * Applicants must be willing to work in Fort Bonifacio,Taguig.
    * 3 Full-Time positions available.

NCO (RMH Teleservices Asia Pacific, Inc.)     
Company Address: 4th. Floor Eugenio Lopez Jr. Communications Center Mother Ignacia St., Quezon City
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company

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