Teletech Jobs in Cubao

TeleTech has become the premier name in Customer Management Solutions by targeting the needs of our global clients and delivering the services and people they need to succeed. We have more than 40,000 employees in over 80 customer management centers in key global locations. TeleTech is blossoming in the Philippines having supported the world's largest companies in the Philippines since 2001. Our passion for helping clients better serve their own customers is unequalled in the industry. We're looking for dynamic, service-focused people who share our high level of commitment.

PASAY - Team Leader (Customer Service)
(National Capital Reg - Pasay)
Responsibilities:


    * To provide leadership, support and guidance to frontline staff (CSRs) to assist in achieving and maintaining the productivity targets identified in contracts.
    * To coordinate the reporting of agent statistics to relevant Operations Manager in a timely manner as described in the final attachment to this document.
    * To develop all frontline personnel (CSRs) and be a positive role model for them - leading by example - providing timely identification and response to CSR performance needs / issues.
    * Launching and completing relevant programs simultaneously when required.


Requirements:


    * College Graduate Degree Qualified
    * Minimum 2 years leadership experience within a service driven or high tech corporation
    * Minimum 1 years experience in call centre customer service role
    * Shift management capabilities and ability to manage varying skills of employees
    * Analytical ability to decipher statistical performance reports
    * Superior customer service skills
    * Strong multi-tasking and delegation skills
    * Strong communication skills, both written and oral
    * High level interpersonal skills
    * Interview skills (professional training preferable)
    * High level of organizational skills
    * Ability to deal with conflict in a positive fashion
    * Computer literate with experience using Microsoft Office products
    * Minimum typing speed of 35 wpm with 95% accuracy
    * The successful internal candidate must submit a valid NBI Clearance (original employer's copy)
    * Full-Time position available.

TeleTech Customer Care Management Phils., Inc.     
Website: http://www.teletech.com
Company Address: Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Foreign Based Company