TSR in Makati

Kittelson & Carpo Consulting, Inc. is a consulting company in Makati assisting foreign companies doing business in the Philippines. K&C provides services such as business registration , tax incentives , accounting & payroll , HR recruitment , office space and general outsourcing consulting.

URGENT! TECHNICAL SUPPORT REP (must love gadgets, mobile experience preferred)
(National Capital Reg)

Responsibilities:

    * Provide excellent technical support service for one of the world’s leading Smart Phone products
    * Provide customer support and technical issue resolution via E-Mail, phone and chat
    * Provide information on products and services.
    * Provider of solutions for technical and service issues.
    * Handling customer inquiries and complaints.


Requirements:

    * Candidate must possess at least a Bachelor's/College Degree in any field.
    * Excellent understanding of the English language (oral and written)
    * At least 2 years of working experience in offshoring call center field is required for this position.
    * Familiar with PC and digital consumer electronic products is an advantage.
    * Strong knowledge with mobile phone operating system (Android and Windows Mobile) is a plus.
    * Experience with GSM, CDMA or GPRS products is preferred.
    * Good interpersonal, communication and presentation skills.
    * Be able to maintain pleasant communication with good customer service sense and self-control.
    * Experience as technical support in a call center environment, particularly in troubleshooting is an advantage
    * With customer service experience in US or ANZ is a definite advantage
    * Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
    * Applicants should be Filipino citizens or hold relevant residence status.

Send resume to jobs@kittelsoncarpo.com Website: www.kittelsoncarpo.com