Sitel Philippines Call Center

Process Improvement Program Manager - Six Sigma Green Belt Certified
(National Capital Reg)

Responsibilities:
Represents and encourages a continuous improvement culture within the site.Responsible for Lean/Six Sigma projects that eliminate re-work, provide cost savings, increase revenues and increase client/customer satisfaction within the site.

Requirements:

    *  Strong understanding of the call center industry and operations.
    * Ability to work in a dynamic, fast-paced environment.
    * Understanding and ability to use statistical process analysis.
    * Demonstrated ability to develop professional relationships and interact with all levels of internal and external clients.
    * Understanding and ability to use math principles, charts, and graphs.
    * Two years of contact center management experience
    * One year of experience in Lean Six Sigma, Six Sigma, Project Management tools and methodologies, or equivalent.
    * Excellent technical skills in MS Project, Word, and Excel.
    * Lean Six Sigma or Six Sigma Green Belt training, preferred.
    * Willing to work in shifting schedule preferably graveyard shift.


Sitel Philippines Corporation     
Website: http://www.sitel.com
Company Address: 2/F Centerpoint Bldg, Garnet Road corner Julia Vargas Avenue, Ortigas Center, Pasig City 1600
Tel: 860.0000 | Fax: 634-5414
Industry: Call Center / IT-Enabled Services / BPO